In the competitive landscape of plumbing contracting firms, customer focus plays a pivotal role in determining the success and longevity of a business. The plumbing industry demands more than just ...

More and more CEOs are hoping a stronger customer focus will be the antidote to escalating commoditization pressures. But as the frustrations of myriad companies can attest, getting closer to ...

According to Salesforce’s 2019 “State of the Connected Customer” report, which surveyed over 8,000 consumers and business buyers worldwide, 84 percent of customers say the experience a company ...

Many organizations proudly promote being “customer focused” in their vision, mission, values and/or culture. We can agree that this is a good thing, because, for starters, without customers we have no ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on ...

Marketing "is the whole business seen...from the customer's point of view," the legendary management consultant Peter Drucker wrote in his The Practice of Management. Drucker also noted that profit is ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay busy and get to know the people at the table.

“Giving the customer what they want” has long been a hallmark of the sales and marketing functions of any business. But today, with a greater focus on (and expectation) of superior customer service at ...

Operating company presidents and chief nuclear officer will report directly to AEP President and CEO Bill Fehrman Peggy Simmons appointed executive vice president of Regulatory and Chief ...

CALGARY, ALBERTA / ACCESS Newswire / December 4, 2025 / The Gentlemen Pros, a trusted family-owned business providing ...

Some businesses are more focused on customer experience than their competitors, and the ways the major U.S. airlines are responding to Covid-19 concerns illustrate this. While some brands have begun ...