The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

Fake customer service phone numbers and email addresses are appearing in Google searches, warns the Federal Trade Commission. Some scammers are creating fake customer service information for popular ...

Chatbots and generative AI are set to take centre stage in the future of customer service, but challenges remain to be addressed In fact, generative AI is predicted to boost the world economy by up to ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. About half — 51% — of all customer service journeys begin on ...

It’s referred to as CX, one of those insider-y near-acronyms meant to convey significance through brevity. CX is shorthand for “customer experience,” the significance of which cannot be underestimated ...

When calling a company's customer service, don't always trust what you hear the first time. It can pay to verify. Case in point: Recently I rented a car and wanted to use my own E-ZPass toll ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...