The idea of putting the customer first is not a new concept. Today, it is understood that it is important to provide exceptional service to your external customers in order for businesses to be ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

The Five-Star World Class Customer Service Awards honor companies who demonstrate they deliver world-class customer service. The 26 honorees in 2007 were culled from more than 70 nominations, and ...

At a time of stress and pressure, Bupa's Manager Advice Team transformed its reputation, increased engagement with its internal clients and boosted the external customer experience. Faced with the ...