eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Avaya is looking to close the gap between the capabilities ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Oscar Alban: The real value of IP is that it provides the ...

Avaya in September debuted a new version of IP Office, its primary unified communications offering for small and midsize businesses. The update, IP Office Release 5, is software that can be customized ...

Converged voice/data WAN projects and applications are helping customer call centers of all sizes lower costs and become more efficient. The benefits include savings on long-distance and local phone ...

Aiming to simplify telecommunications at small companies and branch offices of large enterprises, Cisco is now offering IP telephony software similar to its CallManager on routers made for or already ...

A small vendor of open-source voice-over-IP (VoIP) products based on the open-source Asterisk private branch exchange software announced a product today that allows small and midsize businesses to ...

WhatsApp has introduced a new privacy feature that lets you hide your IP address from whoever you call over the encrypted communications platform. As it stands, one-to-one calls over WhatsApp are ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Laurent Philonenko: The value of implementing IP telephony on ...