Benchmark One points out that exceptional customer service is paramount for a company's success. All employees need to understand the characteristics of good customer service. It starts with the first ...

"You'll have to wait." "It's our policy." "We can't do that." "We're kinda busy right now." We all know the familiar sounds of bad or mediocre service about to happen. We cringe and suddenly feel the ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

Some time ago, the president of a company with which we had some business dealings said, "exceeding customer expectations is useless and wasteful." That is, to this day, one of the the most idiotic ...

What companies deliver good customer service, and why are these companies so great at what they do? A quick check of the “best of the best” lists reveals the usual cast of companies–Amazon, UPS, ...

When you think of customer service (CS) you probably immediately think of your worst customer service experience and shudder. It’s funny because most of us rarely acknowledge good service yet always ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Got negative reviews? Think that you have them under control? Zendesk has released results from a recent study, which reveals the negative impact that the rise in social media and web review sites, ...

With the modern man attached to his smartphone at the thumb, today’s consumers often look to social media as the go-to route for customer service interactions with brands around the world.

Here is the story of how one utility provided us good, then better, then ultimately the best customer service. My family moved last month, a challenging undertaking in the best of times and a whole ...

Want to get good service from a bad airline? Use your "pleases" and "thank yous" – and don't expect too much. That's the consensus of travelers, experts and insiders who have worked for these airlines ...

CNN Money/Fortune recently did a revealing (even entertaining), nonscientific customer service test. A reporter contacted eight household-name companies, including Zappos and Delta, with a complaint ...