The latest reported Comcast customer service scandal reads like a bad joke in an ongoing tragicomedy: A man's house burns down on April Fools' Day, and attempts to cancel Comcast service at the ...

Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

[url=http://arstechnica.com/civis/viewtopic.php?p=28979715#p28979715:3g8q3ul1 said: UnnDunn[/url]":3g8q3ul1]Maybe Comcast should focus on improving its existing ...

In a stunning repeat of deprecatory customer service, Comcast has been caught changing customers’ names to “whore” and “dummy” in their computer system. Comcast customer Julie Swano told the travel ...

Christopher Elliott, the journalist who broke the story about the Comcast-"A**hole Brown" customer service debacle, writes that more customers are coming forth with similar stories. On his blog ...

In a move that can be viewed both as extremely cynical as well as long overdue, Comcast named its first senior executive in charge of “customer experience” on Friday. Charlie Herrin, the man that led ...

I am a 75-year-old man, recently widowed from my wonderful wife of 39 years. My entire stomach has been removed because of stomach cancer, and my single first priority every day is to eat enough so ...

People with low incomes can get free Internet service through Comcast and a government program, but signing up is sometimes harder than it should be because of confusion within Comcast’s customer ...